Our Commitment
to Your Privacy
Understanding Our
Privacy Procedures
Click to Learn More
Our Commitment
Our Commitment and
Compliance with the Privacy
Act 1988
We highly prioritize the protection of your privacy and the security of your personal information. Adhering to the guidelines set forth by the Privacy Act 1988, which governs the collection, usage, correction, disclosure, and transfer of personal data by private sector organizations, we have meticulously crafted a comprehensive Privacy Policy (the Policy). This Policy is instrumental in ensuring our strict compliance with regulations and upholding the security of your sensitive data.
The confidentiality and security of your personal and confidential information rank among our paramount concerns. Our Privacy Policy serves as a detailed framework outlining our practices and policies concerning the acquisition and management of the personal data we receive from you.
We are committed to upholding the Australian Privacy Principles (APPs) as stipulated in the Privacy Act. These principles, integral to our approach, govern the responsible handling of your personal information, providing a robust foundation for safeguarding your data.
What we Collect
What data do we collect?
We gather and retain your personal information for the following purposes:
- Offering and managing our products and services
- Administering and overseeing these products and services
- Informing you about additional offerings from us.
This data is essential for operational purposes and to provide personalized advice. The information we may collect includes:
- Name
- Email address
- Residential and/or postal address
- Date of birth
- Contact details
- Occupation
- Bank details
- Financial details
- Employer details
- Tax file number (TFN)
Much of this information is obtained through application forms, online interactions, or ongoing correspondence. We only collect personal information when it has been knowingly provided by you or authorized by a third party acting on your behalf.
We always obtain your explicit consent before collecting sensitive information and ensure transparent disclosure. On occasion, we may need to obtain data from third parties, such as your accountant, product issuer, or employer. Legal requirements may also necessitate us to request specific information from you, along with supporting documentation like certified copies of identification.
Data Utilization
How we use the data collected
We utilize the collected personal information exclusively for its intended purposes. Your data enables us to fulfill various requests, including:
- Providing financial advice
- Establishing and managing investments and accounts
- Executing investment instructions
- Processing contributions, transfers, and benefits
- Reporting investment performance
- Updating you about our offerings.
With your consent, or as mandated by law, your personal information may also be employed to safeguard public health and safety or as part of operations conducted by enforcement entities.
Information Sharing
To whom do we disclose
information?
We may disclose your information to external parties while maintaining rigorous controls to align with the Australian Privacy Principles (APPs).
External parties may encompass:
- Entities engaged in delivering, managing, or administering our products or services, including actuaries, custodians, dispute resolution services, insurers, investment managers, and mail houses.
- Your employer, where applicable to employer-sponsored superannuation arrangements.
- Relevant fund administrators or trustees.
- Personal representatives, beneficiaries, or individuals assisting with processing death benefits.
- Financial institutions where you hold accounts.
- Our appointed professional advisors, with your consent.
- Referring businesses.
Additionally, legal obligations may require the sharing of information with authorities such as the Australian Taxation Office. Disclosures may also occur when authorized or mandated by law, to protect public interest or our interests, or when assisting law enforcement agencies.
Access and Correction
Can I access and correct my information?
You maintain the right to request access to the personal information we hold about you.
We are committed to maintaining the accuracy, completeness, relevance, and currency of the personal information in our possession. In the effort to achieve this, we may update your details using publicly available sources, such as telephone directories. Should you identify any inaccuracies, you are welcome to request corrections. In cases where disagreements arise concerning corrections, we will communicate these matters in writing.
For any inquiries or requests related to accessing or correcting personal information, please direct them to our Privacy Officer at [email protected].
Addressing Concerns
Your Right to Submit a Complaint
You have the right to request access to the personal information we have on file for you.
If you suspect any mishandling of your personal information, leading to breaches of the Australian Privacy Principles (APPs), you are entitled to lodge a written complaint with us. Address your complaint to the Privacy Officer, adhering to the stipulations of the Privacy Act 1988. Our Privacy Officer will respond within 30 days.
If resolution proves difficult, you have the option to escalate your complaint to the Information Commissioner. This can be accomplished through an online form available on the Information Commissioner’s website or by sending a complaint via fax or email.
Securing Your Data
How do we safeguard your
information?
You have the right to request access to your personal information that we hold.
To safeguard your privacy, we have implemented robust security systems, practices, and protocols. Regular audits and oversight of third-party servers hosting your data are conducted. Our personnel undergo training to uphold confidentiality, and only authorized individuals can access secured content through unique usernames and passwords.
It’s important to note that the internet inherently carries security risks when transmitting data. When choosing our online services, we recommend assessing these potential risks in comparison to alternative methods of data submission.
Data Retention
For how long do we retain your information?
Legal obligations define the timeframes within which specific types of records must be retained. These retention periods can vary significantly based on factors such as the nature of the data, jurisdiction, and applicable regulations. For instance, financial records may need to be preserved for several years to align with tax laws, while the retention period for customer contact information could differ based on privacy regulations.
The duration for data retention is influenced by contextual factors, including the type of data stored, the purpose for its collection, and any legal or contractual obligations in place. It’s essential to recognize that non-compliance with these legal requirements can lead to penalties, encompassing fines and other legal consequences. Consequently, it is crucial to comprehend and meticulously manage the lifecycle of the data we collect to ensure strict adherence to all relevant laws and regulations.